wintime Privacy
Policy

This Privacy Policy ("Policy") describes how wintime ("wintime," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of players and visitors ("you" or "your") who access the wintime online gaming platform at wintime.one (the "Platform").

wintime is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as administered by the National Privacy Commission (NPC).

By creating a wintime account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the wintime Platform.

This Policy should be read alongside wintime's Terms and Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with wintime.

wintime collects personal data in several ways: data you provide directly, data generated automatically through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city and province), email address, and mobile number.
• Identity Verification (KYC) Data: Government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID), proof of address, and selfie photographs for identity verification purposes.
• Financial Data: Payment method details, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank transactions. wintime does not store full card numbers or CVV codes.
• Communications Data: Messages, emails, and chat transcripts from your interactions with wintime's customer support team.
• Responsible Gaming Data: Information you provide when setting deposit limits, requesting self-exclusion, or using other responsible gaming tools.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the Platform, click patterns, and navigation paths.
• Transaction Data: Deposit and withdrawal history, amounts, timestamps, and payment method used.
• Gameplay Data: Games played, wagers placed, game outcomes, session duration, and betting patterns.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from within the Philippines.

wintime uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your wintime account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to wintime's games — including live casino, slots, bingo, and sports betting — and to process your deposits and withdrawals via your chosen payment method.
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes conducting KYC verification, monitoring transactions for suspicious activity, and reporting to relevant authorities where required.
• Age Verification: To verify that you are at least 21 years of age, as required by Philippine law and PAGCOR regulations governing online gaming.
• Responsible Gaming: To monitor your gameplay patterns for signs of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to provide you with relevant support resources.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the wintime Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about wintime — but only where you have given your consent to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012 (RA 10173), wintime processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your wintime account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC data protection requirements.
• Legitimate Interests: Processing is necessary for wintime's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — wintime relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

wintime does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: We may share your identity documents with third-party KYC verification service providers to assist with age verification and fraud prevention. These providers process your data solely on our behalf and under our instructions.
• Regulatory Authorities: We are required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by our regulatory obligations.
• Technology & Infrastructure Providers: We share data with cloud hosting, data analytics, and cybersecurity service providers who help us operate and secure the wintime Platform. All such providers are contractually bound to process your data only as instructed by wintime and to maintain appropriate security standards.
• Legal Proceedings: We may disclose your data where required by a court order, subpoena, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of wintime, our players, or the public.

wintime uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the wintime website. The types of cookies we use are:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as keeping you logged in to your wintime account, maintaining your session, and processing transactions. You cannot opt out of essential cookies without affecting your ability to use the Platform.
• Analytics Cookies: These cookies help us understand how players use the wintime Platform — for example, which pages are visited most frequently and where players encounter difficulties. This data is used in aggregate form to improve the Platform. We use analytics tools that process data on our behalf and do not share this data with third-party advertisers.
• Preference Cookies: These cookies remember your settings and preferences — such as your language preference and display settings — to provide a more personalized experience on the wintime Platform.

wintime does not use cross-site tracking cookies, fingerprinting technologies, or any other tracking methods designed to follow your activity across websites other than wintime.one.

wintime retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

When your personal data is no longer required, wintime will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data — which cannot be used to identify you — may be retained indefinitely for statistical and research purposes.

wintime takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the wintime Platform is encrypted using 256-bit SSL/TLS encryption, the same standard used by major banks and financial institutions in the Philippines.
• Encryption at Rest: Sensitive personal data — including identity documents and financial account details — is stored in encrypted form in our databases.
• Access Controls: Access to personal data is restricted to wintime personnel and authorized service providers who have a legitimate need to access it. All access is logged and monitored.
• Two-Factor Authentication: wintime supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: wintime conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: wintime maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with RA 10173 and its implementing rules.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by wintime:

• Right to Be Informed: You have the right to be informed about how wintime collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request a copy of the personal data wintime holds about you, including information about how it is being processed and to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you. You may update certain information directly through your wintime account settings.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that certain data must be retained to comply with our legal and regulatory obligations and cannot be deleted upon request.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though wintime may be entitled to continue processing where there are compelling legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to wintime in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe wintime has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The wintime Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. wintime does not knowingly collect personal data from individuals under the age of 21.

During the registration process, wintime requires all applicants to confirm that they are at least 21 years of age and to provide government-issued identification for age verification. Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned, and the account will be permanently closed.

wintime primarily processes and stores your personal data within the Philippines. However, some of our trusted service providers — including cloud infrastructure and technology partners — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, wintime ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173. These safeguards may include:

• Contractual clauses requiring the recipient to protect your data to Philippine standards.
• Transfers to countries or organizations that the NPC has recognized as providing adequate data protection.
• Binding corporate rules where data is transferred within a corporate group.

By using the wintime Platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions, subject to the safeguards described above.

wintime may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the features of the wintime Platform. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised "Last Updated" date.
• Notify you by email or through an in-platform notification where the changes are significant.
• Where required by law, seek your renewed consent before applying material changes to the processing of your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how wintime protects your data. Your continued use of the wintime Platform after the effective date of any updated Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wintime handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with wintime's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

wintime takes all privacy complaints seriously and is committed to resolving them fairly and promptly in accordance with RA 10173 and our internal data protection procedures.