RESPONSIBLE GAMING · WINTIME

Play Smart.
Play Safe.
Play Responsibly.

At wintime, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. Our responsible gaming program is built around one simple principle: your well-being comes first. Whether you're spinning slots, playing bingo, or enjoying live casino games, wintime gives you the tools and information you need to stay in control.

21+ Only PAGCOR Regulated Self-Exclusion Available Deposit Limits

Quick Self-Check

Ask yourself honestly: Is gaming still fun for you? Are you playing within your budget? Do you take regular breaks? If any of these feel uncertain, wintime's responsible gaming tools are here to help — no judgment, no hassle.

Manage My Account

Our Commitment

wintime Takes Responsible Gaming Seriously

Gaming at wintime is meant to be entertainment — a fun way to unwind after a long day in Manila traffic, enjoy some excitement during a break in Cebu, or catch some live casino action from the comfort of your home in Davao or Quezon City. But we also know that for some players, gaming can become more than just entertainment.

Problem gambling is a real concern, and wintime is committed to doing our part to prevent it. As a PAGCOR-regulated platform, we are required to maintain responsible gaming standards — but our commitment goes beyond regulatory compliance. We genuinely care about the well-being of every player on the wintime platform.

That's why wintime provides a full suite of responsible gaming tools that you can access directly from your account settings. These tools are free, easy to use, and available at any time — no waiting period, no complicated process. Whether you want to set a daily deposit limit, take a short cooling-off break, or request a full self-exclusion, wintime makes it straightforward.

            Remember: Gambling should never be used as a way to earn income, recover financial losses, or escape personal problems. If gaming stops being fun, it's time to use wintime's responsible gaming tools or seek professional support.
          

wintime also works closely with PAGCOR's responsible gaming framework and supports the broader effort to promote safe, regulated online gaming in the Philippines. We encourage all players to familiarize themselves with PAGCOR's responsible gaming guidelines and to reach out to professional support organizations if they feel their gaming is becoming a problem.

The wintime Responsible Gaming Pledge

We will never market to players who have self-excluded or requested a cooling-off period.

We will enforce strict age verification — no player under 21 will be permitted to open or maintain a wintime account.

We will provide clear, accessible responsible gaming tools to every registered player at no cost.

We will train our support team to recognize signs of problem gambling and respond with empathy and appropriate guidance.

We will honor all self-exclusion requests immediately and without question — your decision to take a break is always respected.

We will comply fully with PAGCOR's responsible gaming requirements and cooperate with the NPC on data privacy matters related to player protection.

            PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) sets the responsible gaming standards that all licensed online gaming operators in the Philippines must follow. wintime is fully aligned with these standards.
          

Player Protection Tools

Six Tools to Keep You in Control

wintime puts the power in your hands. These six responsible gaming tools are available to every registered player and can be activated instantly from your account settings.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, wintime will prevent further deposits until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to protect you from impulsive decisions.

Session Time Limits

Control how long you play in a single session. Set a maximum session duration and wintime will automatically log you out when your time is up. You can also enable session reminders that pop up at regular intervals — a gentle nudge to take a break, grab some water, and step away from the screen.

Loss Limits

Set a cap on how much you are willing to lose within a given period. When your loss limit is reached, wintime will suspend your gaming activity for the remainder of that period. This tool is especially useful for players who want to enjoy wintime's games without the risk of chasing losses.

Cooling-Off Period

Need a short break? A cooling-off period temporarily suspends your wintime account for a set duration — from 24 hours up to 6 weeks. During this time, you will not be able to log in, deposit, or play. This is a great option if you feel you need a brief pause without committing to a full self-exclusion.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel they need a more serious break from gaming. You can self-exclude from wintime for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications. This cannot be reversed during the exclusion period.

Reality Checks

Enable reality check notifications that appear on screen at regular intervals during your gaming session. Each notification shows you how long you have been playing and how much you have wagered, giving you a clear, honest picture of your session activity so you can make informed decisions about whether to continue.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognize in yourself. Here are some common warning signs that your gaming may be becoming a problem. If several of these apply to you, we strongly encourage you to use wintime's responsible gaming tools or seek professional support.

You spend more money on gaming than you originally planned, or more than you can comfortably afford.

You chase losses — continuing to play in an attempt to win back money you have already lost.

Gaming is affecting your relationships, work performance, or daily responsibilities.

You feel restless, irritable, or anxious when you are not able to play.

You hide your gaming activity from family members or close friends.

You borrow money, sell belongings, or use funds meant for bills or essentials to fund your gaming.

You have tried to cut back or stop gaming but found it difficult or impossible to do so.

Gaming has become a way to escape stress, anxiety, depression, or other personal problems.

Need Help Now? If you or someone you know is struggling with problem gambling, please reach out to a professional support organization. You are not alone, and help is available. Contact wintime support at and we will connect you with appropriate resources.

Healthy Habits

Tips for Responsible Play

The best wintime players are the ones who play smart. These practical tips will help you keep your gaming experience positive, enjoyable, and well within your control.

Set a Budget Before You Play

Decide how much you are comfortable spending before you open wintime. Treat it like a night out — set your entertainment budget and stick to it. Use wintime's deposit limit tool to enforce this automatically.

Never Chase Your Losses

If you've hit your loss limit for the day, stop. Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of gaming and walk away with your budget intact.

Take Regular Breaks

Step away from the screen regularly. Enable wintime's session reminders to prompt you to take breaks. Use that time to eat, hydrate, stretch, or simply do something else entirely.

Keep Gaming in Perspective

wintime is entertainment, not a source of income. Approach every session with the mindset that you are paying for fun — any winnings are a bonus, not an expectation.

Don't Play Under Stress

Avoid gaming when you are emotionally distressed, tired, or under the influence of alcohol. These states impair judgment and can lead to decisions you'll regret. Play when you're relaxed and clear-headed.

Talk to Someone You Trust

If you're concerned about your gaming habits, talk to a trusted friend, family member, or professional. Opening up is a sign of strength, not weakness — and it's often the first step toward regaining control.

Self-Assessment

Is Your Gaming Still Under Control?

Answer these questions honestly. If you find yourself saying "yes" to three or more, it may be time to use wintime's responsible gaming tools or speak with a professional.

Have you ever spent more money on gaming than you intended to in a single session?

Have you ever borrowed money or sold personal items to fund your gaming activity?

Do you find yourself thinking about gaming frequently, even when you're doing other things?

Have you ever tried to win back money you lost by continuing to play — also known as "chasing losses"?

Has your gaming ever caused arguments with family members, your partner, or close friends?

Do you feel anxious, irritable, or restless when you are unable to play for a period of time?

Have you ever missed work, school, or important family events because of gaming?

Do you use gaming as a way to cope with stress, loneliness, depression, or other difficult emotions?

            Three or more "yes" answers? This is a signal worth taking seriously. wintime encourages you to activate a cooling-off period or self-exclusion from your account settings, and to consider reaching out to a professional counselor or support organization. There is no shame in asking for help — it takes courage.
          

Age Verification

Strictly 21 and Above — No Exceptions

Under Philippine law and PAGCOR regulations, online gaming is strictly restricted to individuals who are at least 21 years of age. wintime takes this requirement seriously and enforces it rigorously at every stage of the registration and verification process.

Every new wintime account must pass a Know Your Customer (KYC) verification process that includes submission of a valid Philippine government-issued ID — such as a passport, UMID, SSS ID, driver's license, or PhilSys national ID — to confirm the applicant's age and identity.

Any account found to belong to a person under 21 will be immediately and permanently closed. All funds in the account will be returned. wintime will not knowingly allow underage individuals to access its gaming platform under any circumstances.

            Parents and Guardians: If you share a device with a minor, please ensure that your wintime account is protected with a strong password and that you log out after every session. Never share your wintime Login credentials with anyone, especially minors.
          

KYC Verification

All players must submit a valid Philippine government ID before their account is fully activated. No exceptions.

Selfie Verification

A live selfie check is required during registration to confirm that the ID submitted matches the account holder.

Ongoing Monitoring

wintime continuously monitors accounts for signs of underage access and may request additional verification at any time.

Immediate Closure

Any account confirmed to belong to a person under 21 is closed immediately and all funds are returned without delay.

Self-Exclusion Program

Taking a Break is Always the Right Choice

wintime's self-exclusion program is one of the most important responsible gaming tools we offer. Here's everything you need to know about how it works.

Request Exclusion

Log in to your wintime account and navigate to the Responsible Gaming section in your account settings. Select Self-Exclusion and choose your preferred exclusion period — from 6 months up to permanent exclusion.

Instant Activation

Your self-exclusion takes effect immediately upon confirmation. Your account is suspended, all active sessions are terminated, and you are logged out. No waiting period, no delays.

Marketing Removed

Once self-excluded, you will be removed from all wintime marketing lists. You will not receive promotional emails, SMS messages, or any other gaming-related communications during your exclusion period.

Reinstatement Process

After your exclusion period ends, reinstatement is not automatic. You must contact wintime support and complete a reinstatement process that includes a mandatory 24-hour reflection period before access is restored.

Need to Self-Exclude Right Now? You don't need to wait. Log in to your wintime account and go to Account Settings → Responsible Gaming → Self-Exclusion. If you are having trouble accessing your account, contact our support team at and we will process your exclusion request manually within 1 hour.

Play Smart. Play Safe. Play Responsibly.